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Written to be read

Legal & policies

Every one of these is in plain English where plain English will do, with a short summary at the top. We have tried to make the awkward parts easy to find rather than easy to miss.

All policies effective 2 November 2026 · Trendifyr Tech (Private) Limited

Agreement

Terms of Service

The agreement between you and us. Section 6 — only connect to machines you are allowed to connect to — is the one that matters most.

Data

Privacy Policy

What we collect, why, how long we keep it and what you can ask us to do with it. Session content is not on the list, because we cannot see it.

Network

Network Participation Terms

When a session is relayed, when your device may act as a relay for other users, what that costs you in bandwidth, and how to switch it off.

Conduct

Acceptable Use Policy

What you may and may not do with DeskTunnel, how we handle technical-support fraud, and how to report abuse.

Data

Cookie Policy

A short list, because we set no advertising or tracking cookies. Two items of browser storage, neither sent to us.

Billing

Refund & Cancellation Policy

How to cancel, the fourteen-day guarantee on a first purchase, what happens when a trial coupon lapses, and how a refund is paid.

Business

Data Processing Addendum

For business customers: the terms on which we process personal data on your behalf, with Standard Contractual Clauses for transfers.

Business

Sub-processors

The third parties we rely on — hosting, payments and e-mail — what each can reach, and thirty days’ notice before the list changes.

Security

Security Statement

How a session is protected, what that does not protect against, and how to report a vulnerability under our safe-harbour terms.

Three things worth knowing without reading anything

  • We cannot see inside your sessions. They are encrypted between the two devices and we hold no key — which also means we cannot recover one, or police what happens in it.
  • A device with a public internet connection may act as a relay for other users’ encrypted traffic, on free and paid plans alike. It uses your bandwidth, it is capped, and you can opt out — see the Network Participation Terms.
  • Only connect to machines you are allowed to. Unauthorised access to a computer is a criminal offence in most countries, and establishing your authority is entirely on you.

Something unclear, or something you need in writing?

We can provide a counter-signed Data Processing Addendum, a copy of the Standard Contractual Clauses, a summary of our transfer impact assessment, or an answer to a security questionnaire.

[email protected]